Terms and Conditions

Products in Shop

• All Product description/specification for most products is extracted from the original website of the Manufacturer of the products, Aqua By Nature will not be responsible for incorrect product description/specification mismatch if the manufacturer itself has made those errors.
• Product Pictures are also taken from the Manufacturers website as much as possible, if a reference picture is used, It will be mentioned in the details of the product.
• Due to a large inventory and Products being sold off the website as well, It is difficult to track items that have gone out of stock. Some products might not be available even if the product shows as available in the shop, We will notify you if you have purchased such a out of stock product. We will however ship these products within 10-15 Business Days after cleared payment which is out of our standard shipping time of 3-5 Business Days after cleared payment.
• All Products are checked for working condition before being shipped.
• Aqua By Nature ONLY provides Warranty/Replacement on Items which have Warranty from the Manufacturer (eg: EHEIM).

Mode of Payment

•  We currently accept only Bank Transfer/Deposit. The details of the Bank Account will be provided at the end of your checkout. Once you do the Bank Transfer/Bank Deposit, Please send a confirmation with details to aquabynature@gmail.com
• Local (Bangalore) Buyers can pay by Cash if collecting the item themselves (Local Pick Up)

Shipping

• All items which are available will be shipped within 3-5 Business Days after receiving cleared payment.
• Shipping Charges for Items will be displayed once you proceed to check-out
• Bangalore Buyers have the option to collect the Items ordered locally and there will be no additional shipping charges. Select "Local PickUp" option during Check Out.
• All items are appropriately packed based on content to prevent any damage in transit
• All items will be shipped via DTDC through normal shipping.
• Once items are shipped you will be sent the Tracking No and The Tracking Link
• Aqua By Nature will not be responsible for delays by the Carrier as it is out of our span of control.

Money Back Gaurantee

• All items which are available will be shipped within 3-5 Business Days after receiving cleared payment. Out of Stock items will take 10-15 Business Days. If you do not wish to wait for so long to receive out of stock items we offer to refund the money that you have sent us. You need to send the below details to aquabynature@gmail.com with Subject Line: Refund

           1. Order No

           2. Bank Account Details to do the refund to (A/c Name, A/c No, IFSC Code)