Cancellation and Refund Policy

Cancellation and Refund Policy

Cancellation by AQUA BY NATURE: Aqua By Nature reserves the right to fully or partially cancel any order which may be due to but not restricted to the below reasons and in each of these cases the customer will be contacted and informed of the same.

• Unavailability/Partial availability of Products(s)
• Issues with receipt of payment
• Customer contacts Aqua By Nature and asks to cancel the order 

Full or Partial Refund as per the situation will be processed through the same mode by which payment was made by the customer or via NEFT based on our discretion. Refund will be processed within 3 Working Days. 

Cancellation by Customer: Customers who want to cancel their order can do so by sending a mail to aquabynature@gmail.com with the subject line ORDER CANCELLATION REQUEST: Order No <Order No you want to Cancel> (E.g. ORDER CANCELLATION REQUEST: Order No TSZFCMLUP).

In case of cancellation by customer below situation may arise 

• Items have not been shipped: Aqua By Nature will contact the Customer and Re-Confirm cancellation. Refund will be processed (Minusing the Transaction Fees of the Payment Aggregator of 2%) through the same mode by which payment was made by the customer or via NEFT based on our discretion. Refund will be processed within 3 Working Days.

• Items have been Shipped & In Transit : Aqua By Nature will contact the Customer and Re-Confirm cancellation. We will Initiate return of goods via the Delivery Partner. Refund will be processed (Minusing the Transaction Fees of the Payment Aggregator of 2% and Courier Charges at actuals). Refund will be processed through the same mode by which payment was made by the customer or via NEFT based on our discretion. Refund will be processed within 3 Working Days. This is not applicable for Plants. Plants Orders once shipped cannot be cancelled.

• Items have been Delivered: Orders once delivered cannot be cancelled unless due to reasons mentioned under Returns & Replacement Policy  This is not applicable for Plants. Plants Orders once shipped and delivered cannot be cancelled.

Refund for Plants Reaching DOA (Dead On Arrival)

Due to unforeseen delays from couriers. We are Temporarily not offering Dead on Arrival Refund or Replacement for Plants. This risk will have to be borne by the customer. We will however monitor every package that has been sent and follow up for delivery at the earliest.