Returns and Replacement Policy
We accept returns and offer replacement only if the items are received in defective/damaged/broken condition by the customer. In such cases customer has to inform us via email to firstname.lastname@example.org with a supporting picture / video of the damaged items / product malfuntion in the original packing within 48 HRS of receipt of the goods. 48 HRS Time frame is calculated from the Delivered Date / Time as shown on Delivery Partner Website.
Damaged / Defectibe Items have to be returned back to us in as received condition along with all the original packing, parts and accessories. Once packed and kept ready and notified to us, we will initiate reverse pickup. Return Shipping Charges will be borne by Aqua By Nature. Aqua By Nature reserves the right to replace the defective/damaged/broken item entirely OR only the damaged part of the item. Replacement will be sent once the items reach us and is inspected.
Replacement is void if inspection reveals any of the below signs
- Item has been used / damaged due to incorrect use
- Damage was due to improper handling of product not as prescribed by the manufacturer
- Any of the Parts / Accessories are missing
- Product was tampered/tried to be modified in any way or form
We do not offer Returs or Replacement for Plants.