Terms and Conditions
- All Product description/specification for most products is taken from the original website of the Manufacturer of the products, Aqua By Nature will not be responsible for incorrect product description/specification mismatch if the manufacturer itself has made those errors.
- Product Pictures are also taken from the Manufacturers website as much as possible, if a reference picture is used, It will be mentioned in the details of the product.
- Pictures shown for Plants are of those grown Submersed (Under Water) under Optimum Growing conditions. Most Plants that we ship are grown Emmersed (Out of Water) in High-Tech Farms in high humidity due to which the Leaf Shape & Size, Form or Color may vary compared to the same plant grown in submersed conditions.
- Plants Packets will be labelled with the Scientific / Common Name of the Plant. You can cross verify this against your order.
- All Accessories are checked for defects before being shipped.
- Aqua By Nature provides Warranty/Replacement on Items which have Warranty from the Manufacturer. Please check with us in case of any clarifications.
Mode of Payment
- Payment can be made via Debit Card, Credit Card, Net Banking, Wallets etc. which is processed though our Payment Partner RazorPay through their Secure Payment Gateway.
- Payment can also be made via NEFT (Net Banking) on exception basis if one does not want to pay using the payment gateway. Please reach out to us on email@example.com for this facility.
- We ship Plants & Accessories only within India
- All Accessories will be shipped within 1-5 Business Days after successful order placement unless any delays are specifically mentioned during check-out
- All Plants Orders are shipped on Mon, Tue and Wed of the Week, for which Orders have to be placed and payed for 24 Hours Prior
- Shipping Charges for Items will be displayed once you Login, Register an address and proceed to check-out
- All items are appropriately packed based on content to prevent any damage in transit
- All Plants are shipped via Priority Shipping through FedEx, DTDC, Delhivery and Professional Pro depending on the destination location. All Plant Parcels are shipped through these logistics partners to ensure delivery within 2-3 business days after dispatch. However, remote areas may take upto 4 days for Delivery.
- All Accessories are shipped via Surface Shipping through FedEx, Delhivery, etc. which is delivered within 3-10 business days after dispatch based on location
- Once items are shipped you will be sent the Tracking No and The Tracking Link via SMS and E-Mail within 24 HRS
- Aqua By Nature will not be responsible for delays by the Carrier as it is out of our span of control. However, we monitor the delivery status of Parcels and will follow through with Logistics Partners in case of any issues.
CANCELLATION & REFUND POLICY
RETURNS & REPLACEMENT POLICY